This policy applies to balance top-ups made on this site.
If you topped up but have not consumed the balance yet, you can request a refund by contacting support within the refund window shown on this page. Balance that has already been consumed (API usage) cannot be refunded.
Approved refunds are returned through the original payment channel. Depending on the payment provider, the money usually arrives within 7–15 business days.
Consumed usage, bonus or promotional quota, and accounts restricted for violating the user agreement are not eligible for a refund.
Contact support through the channel listed on this site and include your account and the order or payment reference so the request can be located quickly.
This policy may be updated; the current version is always published on this page.